Reservation Terms & Conditions

These Reservation Terms & Conditions (the “Terms”) govern all reservations made through the website, platform, or services provided by Beslock (“the Company”, “we”, “us”, or “our”). By making a reservation through our website, you (“the Client”, “you”, or “your”) agree to be fully bound by these Terms.

Please read them carefully prior to completing any booking.

1. Purpose of the Terms

These Terms define the rights and obligations of the Client and Beslock regarding the reservation, payment, modification, and cancellation of accommodations and services offered on our platform.

2. Eligibility

By making a reservation, the Client represents that they:

• are at least 18 years old and legally capable of entering into a binding contract;
• provide accurate and complete information during the reservation process.

3. Reservation Process

1. The Client may make a reservation online via our website by following the booking steps and providing the required personal and payment information.
2. A reservation is confirmed only once the Client receives a written confirmation email from Beslock.
3. Beslock reserves the right to refuse any reservation at its discretion.

4. Prices & Payment

1. All prices displayed on the website are shown in the currency indicated at the time of reservation and include applicable taxes unless otherwise stated.
2. Full payment or deposit (when applicable) must be made according to the payment instructions provided during the reservation process.
3. The Client is responsible for ensuring that payment details are valid and authorized.

5. Cancellation & Refund Policy

5.1. General Rule

The Client may cancel their reservation at any time by contacting us directly or by using the cancellation tools available on the website.

5.2. 14-Day Refund Limit

No refund will be issued for cancellations made within 14 days prior to the scheduled arrival date. This applies to all types of reservations without exception.

5.3. Cancellations Made Before the 14-Day Limit

Cancellations more than 14 days before arrival may be eligible for a full or partial refund, depending on the specific reservation offer selected by the Client at the time of booking. Any applicable processing or transaction fees may be deducted from the refund amount.

5.4. No-Show

If the Client fails to check in on the scheduled arrival date without prior written cancellation, the reservation will be considered a no-show, and no refund will be provided.

5.5. Exceptional Circumstances

Refunds outside these conditions may only be granted at Beslock’s sole discretion in documented exceptional circumstances.

6. Modification of Reservation

1. Any request to modify the reservation (dates, number of guests, services, etc.) is subject to availability and potential additional charges.
2. Modifications made within 14 days before arrival may be refused depending on availability and operational constraints.

7. Client Responsibilities

The Client agrees to:

• Use the reserved accommodation responsibly and respectfully.
• Comply with all property rules, regulations, and instructions provided at check-in.
• Notify Beslock immediately of any damage, incident, or irregularity observed during their stay.
• Accept liability for any damage caused by themselves or their accompanying guests.

8. Beslock Responsibilities

Beslock agrees to:

• Provide the Client with the accommodation and services as described at the time of reservation;
• Handle all customer information securely and in accordance with applicable data protection laws;
• Offer assistance in case of technical or operational issues related to the reservation or stay.

9. Loss or Forgotten Personal Items

Beslock shall not be held responsible for any personal belongings lost, forgotten, or left behind by the Client within the accommodation. The safekeeping of all personal items remains the sole responsibility of the Client, and no compensation or liability may be claimed from Beslock for such incidents.

10. Force Majeure

Beslock is not responsible for failures or delays in fulfilling its obligations caused by events outside its reasonable control, including but not limited to: natural disasters, governmental regulations, strikes, pandemics, technical failures, or acts of third parties.

11. Data Protection

The Client’s personal data is processed in accordance with applicable data protection laws and our Privacy Policy. The Client has the right to access, modify, or request deletion of their personal information.

12. Governing Law & Jurisdiction

These Terms are governed by the laws applicable in the jurisdiction where Beslock is legally registered. Any disputes arising from these Terms shall be submitted exclusively to the competent courts of that jurisdiction.

13. Contact Information

For any questions, reservation issues, or cancellation requests, the Client may contact us at:

Contact@beslock.fr

14. Acceptance of Terms

By completing a reservation, the Client acknowledges having read, understood, and accepted these Terms without reservation.